Mediwell Clinic

Home visits

Not offered

⭐️ Horrible Experience — Do Not Trust This Place I went to this clinic around 4pm today after googling for the nearest healthcare centre. I’m very unwell due to an infection and was (and still am) in a lot of pain and discomfort. Google said this was a healthcare centre, so we came here thinking it was the right place to seek urgent help. I even explained that I’m not a UK resident and that I urgently needed to see someone or find the nearest hospital. My partner is local, but neither of us realized this was a private clinic until we got there. When I arrived, the receptionist was on the phone. Because of the infection, I went to the toilet quickly, then came back to the desk to ask for help. Since it’s a private and sensitive issue, I tried to quietly explain what I needed — but the receptionist, who already seemed to have an attitude, made me repeat it multiple times loudly, speaking to me in a harsh, demanding tone. I was clearly uncomfortable and tried to move closer to speak more privately, but she kept talking over me. I told her I was in a lot of pain, that I’m not a UK resident, and just needed to know if I could be seen here or where the nearest hospital was. Instead of showing any empathy, she cut me off and said their services cost £150 and that if I’m not paying, I need to leave. When I asked again, “Where is the nearest hospital?” she just said “no.” I asked, “What do you mean no?” and she repeated “no” again — in the most condescending tone. My partner then asked about another healthcare centre, and she snapped, yelling “NO, I DON’T KNOW WHERE.” At that point, we were completely shocked. My partner politely asked if we could just stay in the waiting area for a moment to check online and figure out where to go next (the place was empty anyway). But instead of understanding that we were unwell and just trying to get help, she started yelling over us again. I told her I didn’t understand why she was being rude, that I only came here because Google said it was a healthcare centre, and that I would obviously never pay for a service after being treated like this. I said good day and we left — while she stood up and kept yelling as we walked out. The receptionist was a middle-aged woman with long dark hair. I’ve never experienced such unprofessional, aggressive behaviour in a medical setting before. Horrible experience. Don’t trust this place and don’t go here. If this is how they treat people who are sick, in pain, and vulnerable, it’s honestly scary. No one who’s unwell should ever be treated this way.